Help Centre
Frequently Asked Questions
Everything you need to know about entering, winning and claiming your prize.
Entering a Competition
Everything you need to know before placing an entry.
Entering a Black Key Rewards competition is simple:
- Choose a competition. Browse our live competitions and choose the prize you’d like to play for.
- Answer the question. Each competition includes a skill-based question. Select or enter your answer.
- Choose your entries. Select how many entries you’d like, up to the maximum allowed for that competition. Your answer applies to all entries purchased in that transaction.
- Complete checkout. Enter your details, accept our Terms and Conditions and complete your payment.
Once your entry has been submitted, we’ll let you know whether your answer was correct. Only entries with a correct answer are included in the draw.
Your ticket numbers will also be available in My Account → My Tickets.
Yes. Every eligible competition includes a free postal entry route.
Send your entry by first or second class post and include:
- your full name
- postal address
- email address
- phone number
- the name of the competition you’re entering
- your answer to the competition question
Each free entry must be sent separately. Multiple entries sent in the same envelope will be treated as one entry.
Postal entries must be received before the relevant competition closes and remain subject to the same maximum-entry limits as paid entries.
Valid free entries are treated in the same way as paid entries when determining the winner.
Yes. Each competition has a maximum number of entries allowed per person.
You’ll find the limit on the individual competition page. You won’t be able to enter beyond that limit.
Each competition also has an overall maximum number of entries available. Once all available entries have been taken, the competition will close to further entries.
You can view your competition entries and ticket numbers at any time from My Account → My Tickets.
You’ll be able to see your ticket number, the competition it relates to and its current status.
If you’ve entered more than once, all of your entries will be available from the same area.
First, check your spam or junk folder and make sure the email address on your account is correct.
You can also check My Account → My Tickets to see whether your entry has been recorded successfully.
If you still can’t find your entry or confirmation email, contact us at info@blackkeyrewards.com with your name and the competition you entered, and we’ll look into it for you.
The Competition Question
Why we ask a question and how it works.
Black Key Rewards operates prize competitions, so each competition includes a question designed to require skill, knowledge or judgement.
Only entries with the correct answer are eligible to be included in the draw.
The difficulty may vary between competitions, but each question is designed to require genuine skill, knowledge or judgement rather than simply being a formality.
Take your time and make sure you’re happy with your answer before completing your entry.
If your answer is incorrect, the entries purchased in that transaction will not be included in the draw.
Entry fees are not refundable because of an incorrect answer.
You can enter the competition again and submit another answer, provided the competition is still open and you haven’t reached the maximum number of entries allowed.
No. You’ll be able to see the competition question before entering, but we won’t confirm whether your answer is correct until your entry has been submitted.
This helps ensure the question remains a genuine part of the competition entry process.
Draws and Winning
How winners are selected and what happens next.
All correct entries go into the draw and the winner is selected at random using an independent random number generator.
Every competition shows its maximum number of entries, so you can see the maximum potential number of entries in the draw.
For example, if a competition is capped at 2,000 entries and you hold 1 correct entry, that represents 1 entry from a maximum pool of 2,000. If you hold 5 correct entries, you hold 5 entries within that maximum pool.
The final number of eligible entries may be lower if a competition does not reach its maximum capacity or entries are answered incorrectly.
The closing date and time are shown on each competition page.
A competition may close earlier if it reaches its maximum number of entries.
We’ll contact the winner using the contact details associated with their entry.
Winners can also be displayed through the Black Key Rewards website.
Prizes
Prize information, delivery and cash alternatives.
Full details of each prize are shown on its individual competition page.
Where a cash alternative is available, the amount or option will be shown on the individual competition page.
We’ll arrange delivery or collection directly with the winner.
We may ask for proof of identity and age before a prize is released.
Once ownership of a prize has been transferred to you, you are generally free to keep it, give it away or sell it, subject to any restrictions specifically stated for that prize.
Who Can Enter
Eligibility, age requirements and restrictions.
Our competitions are intended for UK residents aged 18 or over.
Employees of Black Key Rewards and anyone excluded under the applicable competition terms are not eligible to enter.
We may carry out age and identity checks and may require verification before a prize is awarded.
Entries from anyone who does not meet the applicable age requirement are not eligible.
Payments and Refunds
Payment methods, security and refund policy.
Payment methods available to you will be displayed securely at checkout.
Entry fees are generally non-refundable once an entry has been completed, including where an answer is incorrect or an entry is invalid under the competition rules.
If Black Key Rewards cancels a competition, the applicable refund process will be communicated to affected entrants.
Contact and Help
Still have a question? We’re here to help.
Contact us at info@blackkeyrewards.com and our team will be happy to help.
You can also get in touch through our Contact Us page.
No answers found
We couldn’t find an answer for that. Try another search or get in touch with our team.
Contact Us